FAQS
What is a Public Record?
Under the California Public Records Act (CPRA), "public records" include any document or piece of information related to public business that is prepared, owned, used, or retained by a state or local agency, regardless of its physical form. This includes any recorded communication, such as handwritten, typed, printed, photographed, or electronically transmitted documents.
Who can make a Public Records Act Request?
Any member of the public can request access to public records.
Can I Make an Anonymous Request?
Yes, you can submit a request anonymously. However, anonymous requests do not allow updates, login access, or direct communication. Documents will only be accessible if they are posted publicly, and if clarification is needed without contact information, your request may be closed without a response.
Do I Have to Provide a Reason for My Request?
No. You do not need to provide a reason to inspect or request copies of public records.
Does a Request Have to Be in Writing?
No. Requests can be made verbally by calling the City Clerk’s Office at 510-675-5448 or by directly contacting the relevant department. Verbal requests will be recorded in our system.
What if I Don’t Know Which Department Has the Records?
If your request involves multiple departments or you’re unsure which department holds the records, submit your request to the City Clerk’s Office, which will forward it to the appropriate department(s).
When Will I Receive a Response?
You should receive an initial response within 10 business days. If the 10-day response deadline falls on a weekend, an alternate Friday closure, or a holiday, the response will be provided on the next business day.
What Records Are Exempt from Disclosure?
Certain records are exempt from public access, including:
- Personnel and medical files, which would violate personal privacy if disclosed
- Litigation records involving the City
- Legal communications, including attorney-client privileged documents
- Investigative records from police agencies
- Trade secrets, confidential business information, and records where nondisclosure serves the public interest
Where can I receive copies of vital records, such as birth or death certificates, marriage licenses, etc.?
Contact the Alameda County Clerk-Recorder's Office:
1106 Madison Street
Oakland, CA 9460
Phone: (510) 272-6362
Email: CROCustomerService@acgov.org
How Can I Obtain Copies of Building Plans?
Requests for building plans are processed in compliance with California Health and Safety Code § 19851. Written permission is required from the licensed professional who signed the original plans and who has up to 30 days to respond to a duplication request.